Shipping and Returns
Processing Orders
Please allow 1–2 business days (excluding weekends and holidays) for your order to be processed.
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing times may be longer during holidays, promotions, or new collection launches.
Shipping
Free U.S. Ground Shipping
We offer FREE U.S. Ground Shipping on all orders of $125 or more.
Standard Shipping
- United States: 3–6 business days
- International: 6–12 business days
Express Shipping
- United States: 1–2 business days
- International: 5–8 business days (depending on destination)
Please Note: Shipping timeframes are estimates provided by the shipping carrier and are not guaranteed. Delivery delays caused by weather, carrier disruptions, customs processing, holidays, or other circumstances beyond our control are not the responsibility of VALENTINA V. VAUGHN.
International Orders
International customers are responsible for all duties, taxes, customs fees, and import charges required by their country.
VALENTINA V. VAUGHN is not responsible for customs delays or additional fees assessed by international customs authorities.
Order Changes & Cancellations
To ensure orders are processed as quickly as possible, orders cannot be modified, canceled, or changed once they have been placed.
Please review your shipping address, product selections, and order details carefully before completing your purchase.
Track Your Order
Once your order has shipped, you will receive a confirmation email containing your tracking information.
You may also click Track Order on our website to view the latest shipping updates.
Lost or Stolen Packages
Once an order has been marked as Delivered by the shipping carrier, responsibility for the package transfers to the customer.
VALENTINA V. VAUGHN is not responsible for lost, stolen, or misplaced packages after confirmed delivery.
If your tracking information indicates your package was delivered, but you cannot locate it, we recommend:
- Checking around your delivery location.
- Asking household members or neighbors if they accepted the package.
- Contacting the shipping carrier directly to open a claim.
- Contacting your local post office or carrier for additional assistance.
While we are happy to assist you in locating your shipment whenever possible, we cannot guarantee replacements or refunds for packages confirmed as delivered.
Returns & Store Credit
Please read the following policy carefully before requesting a return.
Return Window
Returns must be initiated within 10 days of the purchase date.
Returns requested after 10 days are not eligible for store credit.
Store Credit Only
We do not offer refunds.
Approved returns will receive store credit in the form of a digital gift card sent by email.
Store credit never expires and may be used toward any future purchase.
Return Eligibility
To qualify for a return, your item must:
- Be unworn and unused.
- Be in its original condition.
- Be returned in its original packaging.
- Have all original hang tags attached.
- Have all security tags attached.
Items returned that do not meet these requirements may be refused and returned to the sender.
Final Sale Items
The following items are Final Sale and are not eligible for return for store credit:
- All discounted or sale items
- Gift Cards
- Swimwear with the protective hygienic liner removed
Return Shipping
Customers are responsible for all return shipping costs unless an incorrect or damaged item was received.
We recommend using a trackable shipping service, as VALENTINA V. VAUGHN is not responsible for returns lost or damaged during transit.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Our team will review your request and work to resolve the issue as quickly as possible.
Late or Missing Store Credit
Once your return has been received, inspected, and approved, your store credit will be issued via email as a digital gift card.
If you have not received your store credit, please check your inbox as well as your junk or spam folder. If you are still unable to locate it, please contact us at info@valentinavvaughn.com, and we'll be happy to assist you.
Return Shipping Address
Please send all approved returns to:
VALENTINA V. VAUGHN
415 E FM 2410 RD #2273
Harker Heights, TX 76548-9998
Return Shipping
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable.
Return delivery times may vary depending on your location and shipping carrier.
For returns valued at $75 or more, we strongly recommend using a trackable shipping service and purchasing shipping insurance. VALENTINA V. VAUGHN is not responsible for returns that are lost, damaged, or delayed during transit, and we cannot guarantee receipt of returned merchandise.